Privacy policy

Last updated October 9, 2026

This policy explains how Procam Machine & Manufacturing Ltd., operating as CADcut ("CADcut", "we", "us"), collects, uses, discloses and protects personal information when you use the CADcut customer portal at app.cadcut.ca and our website cadcut.ca. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Who we are and how to reach us

Procam Machine & Manufacturing Ltd. o/a CADcut, 8007 39 Street, Leduc, Alberta T9E 0B3, Canada. Email info@cadcut.ca, phone 780 980 3670. Questions, access requests and complaints go to our privacy contact at the same address, marked "Privacy".

What we collect

Account details when you create an account: your name, email address, company and phone number (company and phone are optional), and your password, which we store only as a one-way hash.
Files you upload: CAD files (DXF, STEP, ZIP), PDF drawings, purchase-order attachments and any notes you add. They can contain names or other information about you or your customers.
Order and quote details: parts, materials, quantities, prices, purchase-order numbers, order notes, and the pickup or shipping choice.
Shipping and billing details for orders that are shipped or invoiced: contact name, company, address, phone and email.
Payment details: card payments are made on Stripe's secure checkout page. We do not see or store your full card number; we receive the payment status, amount and a Stripe reference.
Messages and requests: review requests, drawing packages and descriptions you type into the part builders (including the "describe your part" builder).
Technical information: your IP address and the pages you request, used for security (for example limiting repeated sign-in attempts) and to keep the service running, plus a record of key actions on your account and orders.

Cookies

The portal uses one essential cookie that keeps you signed in and remembers files you upload before you create an account. It expires after 12 hours. The portal does not use advertising or analytics cookies.

Why we use it

To price your parts, prepare quotes and run your account.
To review, make, pack, ship or hand over your order, and to contact you about it.
To take payment, issue invoices and keep accounting and tax records.
To keep the portal secure, prevent fraud and fix problems.
To meet our legal obligations.

We do not sell personal information and we do not use your files for anything other than quoting and making your parts.

Consent

By creating an account, uploading files or placing an order you consent to the uses described here. You can withdraw consent at any time by contacting us, subject to legal and contractual limits (for example, we have to keep invoices). Withdrawing consent may mean we can no longer process your orders.

Who we share it with

Only service providers that help us run the portal, and only what they need:

Stripe, for card payments.
EasyPost and the carriers you choose (for example Canada Post), our local courier and freight brokers, for shipping rates, labels and delivery. They receive the shipping address and parcel details.
Intuit QuickBooks Online, for invoices and accounting records.
Render (hosting) and Cloudflare (encrypted backups), which store the portal's data.
When the "describe your part" builder is switched on, the text you type is sent to an AI service provider to turn it into a part drawing. Don't include personal information in that text.

We may also disclose information when the law requires it.

Storage outside Canada

Some of our service providers store or process information outside Canada, including in the United States. While it is there, it can be accessed by courts, law enforcement and national security authorities of that country. You can ask us about our service providers' practices outside Canada using the contact details above.

How long we keep it

We keep account and order information while your account is open and as long as we need it for the purposes above. Accounting and tax records, including invoices and orders, are kept for at least six years as Canadian tax law requires. Files uploaded by visitors who never create an account or place an order may be deleted after a period of inactivity. Backups are kept for a limited time and then deleted.

How we protect it

The portal is served only over encrypted connections (HTTPS). Passwords are stored as one-way hashes, uploaded files are kept outside the public website, staff access is limited by role, and backups are kept in private storage with restricted access.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to close your account. Most details can be updated on your account page. We answer written requests within 30 days. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy. The date at the top shows the latest version; significant changes will be shown on the portal.